Contact us

Ways to reach us

What to put in your message

We can help on the first reply when your message includes the following.

• Already ordered: your order ID, which starts with DTV, and the email address you used.
• Paid by UPI: the payment screenshot and your order ID.
• Dates changed: your order ID and the new travel dates.
• Not ordered yet: the visa you are applying for, your route, and the date of your appointment.

Before you write

Most questions are answered on these pages.

• How an order works, from the form to the PDF.
• How to check your PNR on the airline's website.
• Prices for flights, hotels and multi-city itineraries.
• Refund and cancellation policy.
• Frequently asked questions.

Not sure a reservation is the right document?

Ask before you order. Tell us the country and the visa type, and we will tell you honestly whether a flight reservation is what that application asks for. For some destinations a flight booking is optional, and we would rather you knew that first.

Many questions are already answered in our help centre. To learn who we are before you get in touch, see our about page, and if you are looking for a specific guide rather than a person, browse the site map.

Reporting a mistake in a guide

If you find an error or an out-of-date rule in one of our guides, email contact@dummyticketsvisa.com with the page address. Our editorial policy explains how corrections are handled.